Marshall's Garage has been providing quality car care in New London, NH since 1947. We are a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of New London/Elkins and The Dartmouth/Lake Sunapee Region. The quality ASE (automotive service excellence) certified technicians at Marshall's Garage employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles.
Marshall's Garage is a certified Napa Auto Care Center, AAA Approved Auto Repair Facility and we are able to provide the benefits of an established national entity while maintaining the personal touch of a family owned business. We understand that your vehicle is a major investment, and that is why we care for each customer’s vehicle as if it were our own.
DON'T FORGET TO LET US KNOW YOU ARE A AAA MEMBER!
MEET OUR STAFF
David M. Marshall, Owner/ASE Master Technician, Accredited Automotive Manager
David has worked in the family business since 1970. He has overseen significant changes in his business and helped it grow from a two bay to a five bay garage to keep up with the needs of his customers. He graduated with honors from NH Technical College with an AAS degree in Automotive Technology. He has since achieved ASE Master Certification, Advanced Level ASE Drivability Certification, plus several Body and Heavy Truck ASE Certifications. Dave is also AC Delco trained and certified and Mobile Air Conditioning Society certified. In 2001 he received the Accredited Automotive Managers Degree, one of only four in New Hampshire. Dave is constantly trying to find new ways to improve his business for the better of his employees and customers. When Dave is not working he enjoys spending time with his wife and two grown daughters, riding or working on his motorcycles, camping and doing just about anything in the outdoors.
Tony Dow, ASE Master Technician
Tony is a solid individual and a great technician. He has worked in the business and for Marshall's Garage since 1985, starting after receiving his AAS degree in Automotive Technology from NH Technical College. He is also an ASE Master, Advanced Level Technician and holds several ASE Certificates in Heavy Truck and Body. Tony is Professional Level NAPA Certified, Mobile Air Conditioning Society Certified and is an AC Delco Master Technician. When it comes to fixing cars...Tony knows his stuff. When Tony is not working on vehicles he enjoys working on his home, camping, and spending time with his wife and two daughters.
Brian Rhods, ASE Master Technician
Brian is an ASE Master Technician who brings in experience from both independent and dealership environments. He holds 72 General Motors Certifications, including brake systems and audio and entertainment systems. His specialties are engine performance and Anti-lock Brake Systems but he also holds a Goodyear Certificate in tire specialties. Brian has a wealth of experience and knowledge and as he puts it "when it comes to cars, there isn't much he hasn't seen." Brian is married with three sons and in his spare time, the self confessed “vintage car fanatic” is working on his 1965 Chevy Pickup or riding his motorcycle.
Jeff Chaplain, Certified Level Volvo Technician, ASE Certified Technician
A NH Native, Jeff attended Keene State College for two years before transferring over to NH Technical College in Manchester for the Automotive Department. He graduated from there with an AAS Degree in Automotive Technology. Jeff worked in several independent facilities before going to Volvo where he worked for the last six years before coming to Marshall's Garage. He has strong Volvo and multi-brand knowledge due to his experience in independent and dealership environments. Jeff is outgoing and fun to work with and has proven to be a real asset to Marshall's Garage. Oh...and he likes to work on and ride his motorcycles and Rokon...yes that's what I said, Rokon.
Gail Murphy, Service Advisor/Customer Support
Arriving in New Hampshire in 1979, Gail thought she would be a snow bunny for awhile... Shortly after that, she entered the real world, and worked in customer service, education and logistics for several local area businesses. Gail has very good communication skills, and since she has been "on the other side of the counter" taking care of her own vehicles, she understands the concerns and yes...fears of taking your vehicle in for service. She will help you to have an experience that is smooth and as enjoyable as possible. Besides that, Gail is a fabulous cook and sometimes brings in some mouth watering delight to share with us(and anyone lucky enough to be here).
Sherrel Hickok, Service Advisor/Customer Support
After a long and successful career in real estate and years of traveling between Virginia and New Hampshire, we finally won this Va. Tech "Hokie" over and she has relocated and switched careers. Her strong customer service and communication skills allow her to translate technical auto repair jargon and help you understand and prioritize your automobile's needs. She left behind the DC rat race and her passion for endurance horseback riding for a quieter life in Elkins, where she can be seen tooling around in the Model T or out on the boat on Pleasant Lake with her beau, Art.
Carla Marshall, Service Advisor/Customer Support
Carla has worked for Marshall's Garage off and on over the last 25 years. You probably noticed the name similarity -- yes, she is married to the boss, but that doesn't afford her too many privileges. Carla has owned her own retail store and worked in the banking and real estate business prior to her association with us and is a licensed massage therapist. She is what we call a finisher, a stickler to detail. You can be sure when you ask us to do something, Carla makes sure it gets done. She loves to spend time with her family and friends, hike, ride motorcycles, read and travel.
Katie Cook, Customer Support/Bookkeeper
Katie graduated in May of 2004, from the University of NH with a degree in Accounting. Soon after that, she obtained her real estate license while working for Coldwell Banker Milestone. While at Marshall's Garage Katie will be helping out with a wide variety of tasks from advertising and technology to research and bookkeeping. Katie is very people-oriented, wanting to help make every person's experience here a positive one. Outside of the office Katie enjoys photography and spending time with her husband, family and friends.